Orders & Returns

If you are not satisfied with your purchase of fine wine from us, or we have made an error with your order, please email us immediately at sales@grandcruliquidassets.com explaining the reasons for your dissatisfaction. Each situation will be reviewed on an individual basis in light of facts and circumstances of that case and resolved promptly.

Note that we may ask you to return questionable bottles (including both opened and unopened ones) to us for evaluation and for possible return to our supplier. 

Set forth below are examples of both valid and invalid reasons for returning wine, which are subject to Grand Cru's investigation, review and final evaluation of the relevant facts and circumstances regarding a particular request for return.

VALID REASONS FOR RETURNS:

  • The wrong wine was sent. (e.g. different vintage than ordered)
  • The wine is leaking upon arrival, spoiled or "cooked" and was shipped in accordance with our shipping policy (We do not guarantee condition if you chose to override our shipping policy).

Important Note: Photos of damaged or leaking bottles are required to be sent to sales@grandcruliquidassets.com within 24 hours of arrival in order to qualify for a return. 

INVALID REASONS FOR RETURNS:

  • You decide you don't want the wine.
  • You don't like the wine.
  • You received a gift from someone via Grand Cru and want to exchange it.
  • You overbought and want to return excess wine.
  • The wine is showing signs of damage after leaving our possession for reasons including adverse weather conditions during shipment (where you have overridden our shipping policy or for any international shipment), delays caused by failed delivery attempts through no fault of the shipper, improper storage, or other forms of mistreatment.
  • The wine is corked or flawed. The winery, not Grand Cru, is the source of this problem but we understand it can be disappointing.
  • All wine over ten years old or shipped overseas are final sale.
  • Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws or common carrier policy is not refundable. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING THE MANNER IN WHICH ALCOHOLIC BEVERAGES MAY LAWFULLY BE BROUGHT INTO YOUR JURISDICTION. 

ORDER CANCELLATIONS & RESTOCKING FEE

To ensure smooth order processing and product availability:

  • All order cancellations incur a 3% transaction fee.
  • For cancellations made after 7 days, a 15% restocking fee applies to recover lost business opportunities.

Upon receiving an order, we immediately incur a credit card processing fee. Therefore, all order cancellations incur a 3% transaction fee that will automatically be deducted from your refund.

For returns made after 7 days, a 15% restocking fee will be applied to offset product handling and restocking expenses. This fee will be automatically deducted from your refund.

We understand that sometimes you may change your mind for legitimate reasons and need to restock your wine, and we want to make the process as easy as possible for you. If you have any questions about our restocking fee policy, please do not hesitate to contact us.