Refund policy

If you would like to request an order cancellation or a defective or non-defective return, please email us immediately at sales@grandcruliquidassets.com explaining the reason for your request. Each situation will be reviewed on an individual basis in light of the relevant facts and circumstances and resolved promptly. 

Both defective and non-defective returns are accepted in eligible cases, subject to Grand Cru Liquid Assets’ review and approval. Return and restocking requests must generally be made within three months of the original purchase date. Requests outside this period may be reviewed on a case-by-case basis, subject to applicable law.

Customer-requested order cancellations are subject to a 3% cancellation fee to help cover non-refundable payment processing and administrative costs incurred in processing and cancelling the order. This fee does not apply when Grand Cru Liquid Assets is unable to fulfill the order, has made an error with the order, or where a full refund is otherwise required by applicable law. Approved cancellations or approved non-defective returns made more than 7 days after the original purchase date are subject to an additional 15% restocking fee. This fee reflects the additional costs and impacts associated with inventory allocation, order preparation, storage, handling, restocking, and remarketing merchandise that has been committed to an order for an extended period. When both fees apply, the total cancellation and restocking fee is 18% of the applicable product amount being refunded.

Note that we may ask you to return questionable bottles (including both opened and unopened ones) to us for evaluation and for possible return to our supplier. 

Set forth below are examples of reasons that may be eligible or generally not eligible for return, subject to Grand Cru Liquid Assets’ investigation, review, and final evaluation of the relevant facts and circumstances.

ELIGIBLE REASONS FOR RETURNS:

  • The wrong producer or vintage was shipped.
  • The wrong format bottle was shipped (e.g., a 750ml instead of a 1.5L).
  • The wrong bottling was shipped (e.g., a different vineyard designate).
  • The wine shipped was a different region or classification than the one ordered (e.g., 1er Cru instead of a Grand Cru).

Important Note: Please notify us and send photos of damaged or leaking bottles to sales@grandcruliquidassets.com within 24 hours of delivery whenever reasonably possible so that we can promptly investigate the claim. Photos should clearly show the damage and barcode label on the respective bottle.

REASONS GENERALLY NOT ELIGIBLE FOR RETURN:

  • Unwanted, disliked, excess, or gift wines are generally not returnable, but may be reviewed as eligible non-defective returns on a case-by-case basis if the bottles remain unopened and in acceptable condition.
  • The wine is showing signs of damage after leaving our possession for reasons including adverse weather conditions during shipment, delays caused by failed delivery attempts, improper storage, or other forms of mistreatment.
  • Corked or otherwise flawed wines are not automatically eligible for return and will be reviewed on a case-by-case basis based on the circumstances and condition of the bottle.
  • Orders shipped outside the United States are final sale once shipped, unless otherwise approved by Grand Cru Liquid Assets on a case-by-case basis. International storage orders that have not yet been shipped may be reviewed for cancellation, return, or restocking eligibility on a case-by-case basis.

ORDER CANCELLATIONS & RESTOCKING FEE

To ensure smooth order processing and product availability:

  • Customer-requested order cancellations are subject to a 3% cancellation fee as described above. This fee does not apply when Grand Cru Liquid Assets is unable to fulfill the order, has made an error with the order, or where a full refund is otherwise required by applicable law.
  • Approved cancellations or approved non-defective returns made more than 7 days after the original purchase date are subject to an additional 15% restocking fee as described above. When both fees apply, the total cancellation and restocking fee is 18% of the applicable refunded product amount.
  • The standard window for return and restocking requests is three months from the original purchase date. Requests made after three months may be reviewed on a case-by-case basis, taking into account the circumstances of the request, current market prices, and market fluctuations, subject to applicable law.
  • Returns must be requested by email and approved by Grand Cru Liquid Assets before any product is shipped or brought back to our location. Grand Cru Liquid Assets is not a walk-in retail store, and in-person returns are accepted only if specifically approved and coordinated in advance.
  • For orders that are placed in Grand Cru Liquid Assets storage that are unclaimed by the end of the 12-month storage period, the order is treated as a cancellation, and the value (net of the 3% cancellation fee and 15% restocking fee) converts to store credit, which will never expire.

Customers are responsible for applicable return shipping costs for approved non-defective returns unless otherwise approved by Grand Cru Liquid Assets. Grand Cru Liquid Assets will cover reasonable return shipping costs when a return results from an error by Grand Cru Liquid Assets or where otherwise required by applicable law. Once a cancellation or return is approved, Grand Cru Liquid Assets typically initiates the refund within one business day. Refunds are issued to the original payment method, less any applicable cancellation, restocking, and return shipping fees. Depending on the customer’s bank or payment provider, refunded funds may take up to 10 business days to appear.

Grand Cru Liquid Assets reserves the right to decline transactions and return requests subject to applicable law and the terms of this policy. We understand that circumstances may arise where a customer needs to cancel an order or request a return, and we aim to make the process as straightforward as possible. Nothing in this policy is intended to limit any rights or remedies available under applicable law. If you have any questions about our Orders & Returns Policy, please do not hesitate to contact us.